THE INFLUENCE OF SUPERVISOR PHUBBING ON COMMUNICATION SATISFACTION, TRUST AND EMPLOYEE PERFORMANCE
(Correlation Study on State Civil Apparatus At The Regional Secretariat Of North Tapanuli Regency)
Keywords:
Supervisor Phubbing, Trust, Communication Satisfaction, Employee Performance
Abstract
This study aims to analyze the effect of supervisor phubbing on employee communication satisfaction with supervisor, employee trust in supervisor and employee performance at the Regional Secretariat of North Tapanuli Regency. A quantitative approach with an explanatory method was used in this study. The theories used in this study are Expectancy Violation Theory, Media Dependence Theory and Social Presence Theory. The population in this study were all ASN at the Regional Secretariat of North Tapanuli Regency who have Functional Positions (staff). The sampling technique in this study used the total sampling technique. The research instrument was distributed to 105 research respondents through a questionnaire. The research data were analyzed using a single table analysis, direct effect test and indirect effect test. The results of the study tested using the SmartPLS application showed that supervisor phubbing had a significant negative effect on subordinate communication satisfaction with supervisor. Supervisor phubbing had a significant negative effect on employee trust in supervisor. Supervisor phubbing had a negative and significant effect on employee performance.
References
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Al-Saggaf, Y., & MacCulloch, R. (2019). Phubbing and Social Relationships: Results from an Australian Sample. Journal of Relationships Research, 10, e10. https://doi.org/10.1017/jrr.2019.9
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Antar Venus. (2003). Nonverbal Expectancy Violation Theory: Esensi Dan Perkembangannya. Mediator: Jurnal Komunikasi, 4(2), 301–306.
Defleur, M. L., & Ball-Rokeach, S. (1989). Theories of mass communication (5th ed.). Longman.
DeVito, J. (2022). The Interpersonal Communication Book: Global Edition (16th Edition). Pearson.
DeVito, J. A. (1997). Komunikasi antar manusia (5th ed.). Profesional Books.
Dirks, K. T., & Skarlicki, D. P. (2004). Trust in Leaders: Existing Research and Emerging Issues. Russell Sage Foundation.
Emeraldien, F. Z., & Hidayat, M. A. (2019). Fenomena Phubbing Pada Pola Komunikasi Mahasiswa. ETTISAL : Journal of Communication, 8(1), 31–52. https://doi.org/10.21111/ejoc.v8i1.9592
Erdem, F., & Özen-Aytemur, J. (2014). Context-Specific Dimensions of Trust in Manager, Subordinate and Co-Worker in Organizations. Journal of Arts and Humanities, 4.
Ergün, N., Göksu, İ., & Sakız, H. (2020). Effects of Phubbing: Relationships With Psychodemographic Variables. Psychological Reports, 123(5), 1578–1613. https://doi.org/10.1177/0033294119889581
Hidayat, R., & Cavorina, A. (2018). PENGARUH KARAKTERISTIK INDIVIDU DAN LINGKUNGAN KERJA TERHADAP KINERJA KARYAWAN PT CLADTEK BI METAL MANUFACTURING. JOURNAL OF APPLIED BUSINESS ADMINISTRATION, 1(2), 337–347. https://doi.org/10.30871/jaba.v1i2.617
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Krishnan, A., Kurtzberg, T. R., & Naquin, C. E. (2014). The Curse of the Smartphone: Electronic Multitasking in Negotiations. Negotiation Journal, 30(2), 191–208. https://doi.org/10.1111/nejo.12055
Kriyantono, R. (2021a). Teknik praktis riset komunikasi kuantitatif dan kualitatif: Disertai contoh praktis skripsi, tesis, dan disertasi riset media, publik relations, advertising, komunikasi organisasi, komunikasi pemasaran / Rachmat Kriyantono (2 Cet. 9). Kencana.
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Krosgaard, M. A., Brodt, S. E., & Whitener, E. M. (2002). Trust in the face of conflict: The role of managerial trustworthy behavior and organizational context. Journal of Applied Psychology, 87(2), 312–319. https://doi.org/10.1037/0021-9010.87.2.312
Kurniawati, D. (2018). The impact of teenager dependency to social media and the anticipate effort. International Journal of Scientific and Technology Research, 7(6).
Lievaart, L. (2020). Supervisor phubbing: The moderating roles of organizational values and norms in predicting employees’ engagement and behavior. Tilburg University.
Miller-Ott, A., & Kelly, L. (2015). The Presence of Cell Phones in Romantic Partner Face-to-Face Interactions: An Expectancy Violation Theory Approach. Southern Communication Journal, 80(4), 253–270. https://doi.org/10.1080/1041794X.2015.1055371
Manurung, A. S., & Pohan, S. (2024). Pengaruh Kualitas Pelayanan Publik Dan Citra Institusi Terhadap Kepuasan Mahasiswa Ilmu Komunikasi Uin Sumatera Utara Yang Berdampak Pada Word Of Mouth. Jurnal Peurawi: Media Kajian Komunikasi Islam, 7(1), 129-146.
Manurung, A. S., & Manurung, P. (2024). Tourism Communication Strategy in Developing Halal Tourism in The Lake Toba Tourism Area of North Sumatra. Jurnal Nomosleca, 10(1), 128-142.
Nanda, G. N. (2023a). Phubbing in Workplace: The Effect to Employees’ Work Engagement. Proceedings of International Conference on Psychological Studies.
Nanda, G. N. (2023b). Phubbing in Workplace: The Effect to Employees’ Work Engagement. Proceedings of International Conference on Psychological Studies.
Nedi̇m Bal, P., & Akarca, B. Z. (2022). Examination of the Relationship between Phubbing and Continuous Anger and Anger Expression Styles in Adults. International Journal of Psychology and Educational Studies, 9(3), Article 3. https://doi.org/10.52380/ijpes.2022.9.3.710
Nurbani. (2019). Komunikasi Antarpribadi (Edisi 4) (4th ed.). Universitas Terbuka.
Nurhasanah, D., Nurdin, M. N. H., & Kusuma, P. (2024). Hubungan antara Phubbing dengan Komunikasi Interpersonal Mahasiswa-Dosen. Jurnal Psikologi Talenta Mahasiswa, 4. https://doi.org/10.26858/jtm.v4i2.65785
Portal Kabupaten Tapanuli Utara. (2025). https://www.taputkab.go.id/
Pujiati. (2024). Consent Form untuk Menghindari Pelanggaran Etika Penelitian. https://penerbitdeepublish.com/consent-form/
Rachman, A., Rusandi, M. A., & Setiawan, M. A. (2020). Effect of Phubbing Behavior on Student Academic Procrastination. PSIKOPEDAGOGIA Jurnal Bimbingan Dan Konseling, 8(1). https://doi.org/10.12928/psikopedagogia.v8i1.17895
Rahadi, D. R. (2023). Pengantar Partial Least Squares Structural Equation Modeling (PLS-SEM). CV. Lentera Ilmu Madani.
Ridho, M. A. (2019). Interaksi Sosial Pelaku Phubbing”. Surabaya: Skripsi. Jurusan Psikologi, Universitas Islam Negeri Sunan ApelJurusan.
Ridwan J, Ridwan, & Sofyan. (2022). The Influence of Boss Phubbing on Employee Performance Mediated by Leader-member Exchange (LMX) and Trust in the Head Office of PT. Bank Aceh Syariah. International Journal of Scientific and Management Research, 05(06), 169–178. https://doi.org/10.37502/IJSMR.2022.5615
Roberts, J. A., & David, M. E. (2020a). Boss phubbing, trust, job satisfaction and employee performance. Personality and Individual Differences, 155, 109702. https://doi.org/10.1016/j.paid.2019.109702
Roberts, J. A., & David, M. E. (2020b). Boss phubbing, trust, job satisfaction and employee performance. Personality and Individual Differences, 155, 109702. https://doi.org/10.1016/j.paid.2019.109702
Roberts, J. A., & David, M. E. (2020c). Boss phubbing, trust, job satisfaction and employee performance. Personality and Individual Differences, 155, 109702. https://doi.org/10.1016/j.paid.2019.109702
Sallnäs, E.-L., Rassmus-Gröhn, K., & Sjöström, C. (2000). Supporting presence in collaborative environments by haptic force feedback. ACM Transactions on Computer-Human Interaction, 7(4), 461–476. https://doi.org/10.1145/365058.365086
Schultz, D. P., & Schultz, S. E. (2020). Psychology and Work Today: An Introduction to Industrial and Organizational Psychology (10th ed.). Routledge. https://doi.org/10.4324/9781003058847
Syahril, A., Kurniawati, D., & Adinata, M. (2023). Pengaruh Iklan Lazada Terhadap Minat Beli Barang Secara Online Di Kalangan Mahasiswa. Algebra: Jurnal Pendidikan, Sosial dan Sains, 3(1).
Shockley-Zalabak, P. (2012). Fundamentals of Organizational Communication: Knowledge, Sensitivity, Skills, Values. Pearson Allyn & Bacon. https://books.google.co.id/books?id=qLQ-cAAACAAJ
Shockley-Zalabak, P., & Shockley-Zalabak, P. S. (2015a). Fundamentals of organizational communication: Knowledge, sensitivity, skills, values (Ninth edition). Pearson.
Shockley-Zalabak, P., & Shockley-Zalabak, P. S. (2015b). Fundamentals of organizational communication: Knowledge, sensitivity, skills, values (Ninth edition). Pearson.
Suh, J., Harrington, J., & Goodman, D. (2018). Understanding the Link Between Organizational Communication and Innovation: An Examination of Public, Nonprofit, and For-Profit Organizations in South Korea. Public Personnel Management, 47(2), 217–244. https://doi.org/10.1177/0091026018760930
Suryadi, E., Darmawan, D., & Mulyadi, A. (2019). Metode Penelitian Komunikasi. PT Remaja Rosdakarya.
Thakur, M. V. (2023). Interpersonal Communication in the Workplace: An Exploratory Analysis. International Journal for Multidisciplinary Research, 5(3), 7.
Tkalac Verčič, A., Sinčić Ćorić, D., & Pološki Vokić, N. (2021). Measuring internal communication satisfaction: Validating the internal communication satisfaction questionnaire. Corporate Communications: An International Journal, 26(3), 589–604. https://doi.org/10.1108/CCIJ-01-2021-0006
Turner, J. W., & Foss, S. K. (2018). Options for the Construction of Attentional Social Presence in a Digitally Enhanced Multicommunicative Environment. Communication Theory, 28(1), 22–45. https://doi.org/10.1093/ct/qty002
Uceda, P., Bazán, L., & López, R. (2021). Current Situation of COVID-19 and Its Impact on Phubbing and Student Performance. In Y. Iano, O. Saotome, G. Kemper, A. C. Mendes De Seixas, & G. Gomes De Oliveira (Eds.), Proceedings of the 6th Brazilian Technology Symposium (BTSym’20) (Vol. 233, pp. 130–136). Springer International Publishing. https://doi.org/10.1007/978-3-030-75680-2_16
Utama, D. P. (2010). Pengaruh Disiplin Kerja dan Sistem Kompensasi Pegawai Negeri Sipil terhadap Kinerja Pegawai Negeri Sipil di Badan Kepegawaian Negara. Universitas Indonesia.
Verčič, A. T., Verčič, D., & Špoljarić, A. (2022). Internal Communication and Employer Brands (1st ed.). Routledge. https://doi.org/10.4324/9781003200109
Vetsera, N. R., & Sekarasih, L. (2019). Gambaran Penyebab Perilaku Phubbing pada Pelanggan Restoran. Jurnal Psikologi Sosial, 17(2), 86–95. https://doi.org/10.7454/jps.2019.12
Walgaard, S. A. (2019). Effect of Phubber Role & Gender on Expectancy Violation. Tilburg University.
Wardana, R. (2019). Pengaruh intensitas phubbing terhadap kualitas komunikasi interpersonal di kalangan mahasiswa Fakultas Teknologi Informasi Dan Komunikasi Universitas Semarang. Universitas Semarang.
White, K. W., & Chapman, E. N. (1996). Organizational Communication—An Introduction to Communication and Human Relation Strategies (First). Prentice-Hall, Inc.
Xu, T., Wang, T., & Duan, J. (2022). Leader Phubbing and Employee Job Performance: The Effect of Need for Social Approval. Psychology Research and Behavior Management, Volume 15, 2303–2314. https://doi.org/10.2147/PRBM.S370409
Yang, Y., Obrenovic, B., Kamotho, D. W., Godinic, D., & Ostic, D. (2024). Enhancing Job Performance: The Critical Roles of Well-Being, Satisfaction, and Trust in Supervisor. Behavioral Sciences, 14(8), 688. https://doi.org/10.3390/bs14080688
Yasin, R. M. (2021). Phubbing in the Workplace; Exploring the Role of Rejection Sensitivity in the Relationship between Supervisor Phubbing and Employee Outcomes. CAPITAL UNIVERSITY OF SCIENCE AND TECHNOLOGY.
Yasin, R. M., Bashir, S., Abeele, M. V., & Bartels, J. (2023a). Supervisor Phubbing Phenomenon in Organizations: Determinants and Impacts. International Journal of Business Communication, 60(1), 150–172. https://doi.org/10.1177/2329488420907120
Yasin, R. M., Bashir, S., Abeele, M. V., & Bartels, J. (2023b). Supervisor Phubbing Phenomenon in Organizations: Determinants and Impacts. International Journal of Business Communication, 60(1), 150–172. https://doi.org/10.1177/2329488420907120
Al-Saggaf, Y. (2022). The Psychology of Phubbing. Springer Nature Singapore. https://doi.org/10.1007/978-981-19-7045-0
Al-Saggaf, Y., & MacCulloch, R. (2019). Phubbing and Social Relationships: Results from an Australian Sample. Journal of Relationships Research, 10, e10. https://doi.org/10.1017/jrr.2019.9
Aminudin, & Agustine, erryam. (2022). Peranan Teknologi Informasi Dalam Komunikasi Organisasi Dimasa Pandemi. Prosiding Konferensi Nasional Sosial Politik (KONASPOL).
Antar Venus. (2003). Nonverbal Expectancy Violation Theory: Esensi Dan Perkembangannya. Mediator: Jurnal Komunikasi, 4(2), 301–306.
Defleur, M. L., & Ball-Rokeach, S. (1989). Theories of mass communication (5th ed.). Longman.
DeVito, J. (2022). The Interpersonal Communication Book: Global Edition (16th Edition). Pearson.
DeVito, J. A. (1997). Komunikasi antar manusia (5th ed.). Profesional Books.
Dirks, K. T., & Skarlicki, D. P. (2004). Trust in Leaders: Existing Research and Emerging Issues. Russell Sage Foundation.
Emeraldien, F. Z., & Hidayat, M. A. (2019). Fenomena Phubbing Pada Pola Komunikasi Mahasiswa. ETTISAL : Journal of Communication, 8(1), 31–52. https://doi.org/10.21111/ejoc.v8i1.9592
Erdem, F., & Özen-Aytemur, J. (2014). Context-Specific Dimensions of Trust in Manager, Subordinate and Co-Worker in Organizations. Journal of Arts and Humanities, 4.
Ergün, N., Göksu, İ., & Sakız, H. (2020). Effects of Phubbing: Relationships With Psychodemographic Variables. Psychological Reports, 123(5), 1578–1613. https://doi.org/10.1177/0033294119889581
Hidayat, R., & Cavorina, A. (2018). PENGARUH KARAKTERISTIK INDIVIDU DAN LINGKUNGAN KERJA TERHADAP KINERJA KARYAWAN PT CLADTEK BI METAL MANUFACTURING. JOURNAL OF APPLIED BUSINESS ADMINISTRATION, 1(2), 337–347. https://doi.org/10.30871/jaba.v1i2.617
Humaizi, Syam, S., Sufyati, & Sutaguna, I. N. T. (2024). Buku Referensi Kuantitatif dalam Ilmu Sosial—Teori Dan Praktik. PT. Literasi Nusantara Abadi Grup.
Humaizi, & Zulkarnain, I. (2024). Buku Ajar Pengantar Ilmu Komunikasi. PT Media Penerbit Indonesia.
Krishnan, A., Kurtzberg, T. R., & Naquin, C. E. (2014). The Curse of the Smartphone: Electronic Multitasking in Negotiations. Negotiation Journal, 30(2), 191–208. https://doi.org/10.1111/nejo.12055
Kriyantono, R. (2021a). Teknik praktis riset komunikasi kuantitatif dan kualitatif: Disertai contoh praktis skripsi, tesis, dan disertasi riset media, publik relations, advertising, komunikasi organisasi, komunikasi pemasaran / Rachmat Kriyantono (2 Cet. 9). Kencana.
Kriyantono, R. (2021b). Teknik praktis riset komunikasi kuantitatif dan kualitatif: Disertai contoh praktis skripsi, tesis, dan disertasi riset media, publik relations, advertising, komunikasi organisasi, komunikasi pemasaran / Rachmat Kriyantono (2 Cet. 9). Kencana.
Krosgaard, M. A., Brodt, S. E., & Whitener, E. M. (2002). Trust in the face of conflict: The role of managerial trustworthy behavior and organizational context. Journal of Applied Psychology, 87(2), 312–319. https://doi.org/10.1037/0021-9010.87.2.312
Kurniawati, D. (2018). The impact of teenager dependency to social media and the anticipate effort. International Journal of Scientific and Technology Research, 7(6).
Lievaart, L. (2020). Supervisor phubbing: The moderating roles of organizational values and norms in predicting employees’ engagement and behavior. Tilburg University.
Miller-Ott, A., & Kelly, L. (2015). The Presence of Cell Phones in Romantic Partner Face-to-Face Interactions: An Expectancy Violation Theory Approach. Southern Communication Journal, 80(4), 253–270. https://doi.org/10.1080/1041794X.2015.1055371
Manurung, A. S., & Pohan, S. (2024). Pengaruh Kualitas Pelayanan Publik Dan Citra Institusi Terhadap Kepuasan Mahasiswa Ilmu Komunikasi Uin Sumatera Utara Yang Berdampak Pada Word Of Mouth. Jurnal Peurawi: Media Kajian Komunikasi Islam, 7(1), 129-146.
Manurung, A. S., & Manurung, P. (2024). Tourism Communication Strategy in Developing Halal Tourism in The Lake Toba Tourism Area of North Sumatra. Jurnal Nomosleca, 10(1), 128-142.
Nanda, G. N. (2023a). Phubbing in Workplace: The Effect to Employees’ Work Engagement. Proceedings of International Conference on Psychological Studies.
Nanda, G. N. (2023b). Phubbing in Workplace: The Effect to Employees’ Work Engagement. Proceedings of International Conference on Psychological Studies.
Nedi̇m Bal, P., & Akarca, B. Z. (2022). Examination of the Relationship between Phubbing and Continuous Anger and Anger Expression Styles in Adults. International Journal of Psychology and Educational Studies, 9(3), Article 3. https://doi.org/10.52380/ijpes.2022.9.3.710
Nurbani. (2019). Komunikasi Antarpribadi (Edisi 4) (4th ed.). Universitas Terbuka.
Nurhasanah, D., Nurdin, M. N. H., & Kusuma, P. (2024). Hubungan antara Phubbing dengan Komunikasi Interpersonal Mahasiswa-Dosen. Jurnal Psikologi Talenta Mahasiswa, 4. https://doi.org/10.26858/jtm.v4i2.65785
Portal Kabupaten Tapanuli Utara. (2025). https://www.taputkab.go.id/
Pujiati. (2024). Consent Form untuk Menghindari Pelanggaran Etika Penelitian. https://penerbitdeepublish.com/consent-form/
Rachman, A., Rusandi, M. A., & Setiawan, M. A. (2020). Effect of Phubbing Behavior on Student Academic Procrastination. PSIKOPEDAGOGIA Jurnal Bimbingan Dan Konseling, 8(1). https://doi.org/10.12928/psikopedagogia.v8i1.17895
Rahadi, D. R. (2023). Pengantar Partial Least Squares Structural Equation Modeling (PLS-SEM). CV. Lentera Ilmu Madani.
Ridho, M. A. (2019). Interaksi Sosial Pelaku Phubbing”. Surabaya: Skripsi. Jurusan Psikologi, Universitas Islam Negeri Sunan ApelJurusan.
Ridwan J, Ridwan, & Sofyan. (2022). The Influence of Boss Phubbing on Employee Performance Mediated by Leader-member Exchange (LMX) and Trust in the Head Office of PT. Bank Aceh Syariah. International Journal of Scientific and Management Research, 05(06), 169–178. https://doi.org/10.37502/IJSMR.2022.5615
Roberts, J. A., & David, M. E. (2020a). Boss phubbing, trust, job satisfaction and employee performance. Personality and Individual Differences, 155, 109702. https://doi.org/10.1016/j.paid.2019.109702
Roberts, J. A., & David, M. E. (2020b). Boss phubbing, trust, job satisfaction and employee performance. Personality and Individual Differences, 155, 109702. https://doi.org/10.1016/j.paid.2019.109702
Roberts, J. A., & David, M. E. (2020c). Boss phubbing, trust, job satisfaction and employee performance. Personality and Individual Differences, 155, 109702. https://doi.org/10.1016/j.paid.2019.109702
Sallnäs, E.-L., Rassmus-Gröhn, K., & Sjöström, C. (2000). Supporting presence in collaborative environments by haptic force feedback. ACM Transactions on Computer-Human Interaction, 7(4), 461–476. https://doi.org/10.1145/365058.365086
Schultz, D. P., & Schultz, S. E. (2020). Psychology and Work Today: An Introduction to Industrial and Organizational Psychology (10th ed.). Routledge. https://doi.org/10.4324/9781003058847
Syahril, A., Kurniawati, D., & Adinata, M. (2023). Pengaruh Iklan Lazada Terhadap Minat Beli Barang Secara Online Di Kalangan Mahasiswa. Algebra: Jurnal Pendidikan, Sosial dan Sains, 3(1).
Shockley-Zalabak, P. (2012). Fundamentals of Organizational Communication: Knowledge, Sensitivity, Skills, Values. Pearson Allyn & Bacon. https://books.google.co.id/books?id=qLQ-cAAACAAJ
Shockley-Zalabak, P., & Shockley-Zalabak, P. S. (2015a). Fundamentals of organizational communication: Knowledge, sensitivity, skills, values (Ninth edition). Pearson.
Shockley-Zalabak, P., & Shockley-Zalabak, P. S. (2015b). Fundamentals of organizational communication: Knowledge, sensitivity, skills, values (Ninth edition). Pearson.
Suh, J., Harrington, J., & Goodman, D. (2018). Understanding the Link Between Organizational Communication and Innovation: An Examination of Public, Nonprofit, and For-Profit Organizations in South Korea. Public Personnel Management, 47(2), 217–244. https://doi.org/10.1177/0091026018760930
Suryadi, E., Darmawan, D., & Mulyadi, A. (2019). Metode Penelitian Komunikasi. PT Remaja Rosdakarya.
Thakur, M. V. (2023). Interpersonal Communication in the Workplace: An Exploratory Analysis. International Journal for Multidisciplinary Research, 5(3), 7.
Tkalac Verčič, A., Sinčić Ćorić, D., & Pološki Vokić, N. (2021). Measuring internal communication satisfaction: Validating the internal communication satisfaction questionnaire. Corporate Communications: An International Journal, 26(3), 589–604. https://doi.org/10.1108/CCIJ-01-2021-0006
Turner, J. W., & Foss, S. K. (2018). Options for the Construction of Attentional Social Presence in a Digitally Enhanced Multicommunicative Environment. Communication Theory, 28(1), 22–45. https://doi.org/10.1093/ct/qty002
Uceda, P., Bazán, L., & López, R. (2021). Current Situation of COVID-19 and Its Impact on Phubbing and Student Performance. In Y. Iano, O. Saotome, G. Kemper, A. C. Mendes De Seixas, & G. Gomes De Oliveira (Eds.), Proceedings of the 6th Brazilian Technology Symposium (BTSym’20) (Vol. 233, pp. 130–136). Springer International Publishing. https://doi.org/10.1007/978-3-030-75680-2_16
Utama, D. P. (2010). Pengaruh Disiplin Kerja dan Sistem Kompensasi Pegawai Negeri Sipil terhadap Kinerja Pegawai Negeri Sipil di Badan Kepegawaian Negara. Universitas Indonesia.
Verčič, A. T., Verčič, D., & Špoljarić, A. (2022). Internal Communication and Employer Brands (1st ed.). Routledge. https://doi.org/10.4324/9781003200109
Vetsera, N. R., & Sekarasih, L. (2019). Gambaran Penyebab Perilaku Phubbing pada Pelanggan Restoran. Jurnal Psikologi Sosial, 17(2), 86–95. https://doi.org/10.7454/jps.2019.12
Walgaard, S. A. (2019). Effect of Phubber Role & Gender on Expectancy Violation. Tilburg University.
Wardana, R. (2019). Pengaruh intensitas phubbing terhadap kualitas komunikasi interpersonal di kalangan mahasiswa Fakultas Teknologi Informasi Dan Komunikasi Universitas Semarang. Universitas Semarang.
White, K. W., & Chapman, E. N. (1996). Organizational Communication—An Introduction to Communication and Human Relation Strategies (First). Prentice-Hall, Inc.
Xu, T., Wang, T., & Duan, J. (2022). Leader Phubbing and Employee Job Performance: The Effect of Need for Social Approval. Psychology Research and Behavior Management, Volume 15, 2303–2314. https://doi.org/10.2147/PRBM.S370409
Yang, Y., Obrenovic, B., Kamotho, D. W., Godinic, D., & Ostic, D. (2024). Enhancing Job Performance: The Critical Roles of Well-Being, Satisfaction, and Trust in Supervisor. Behavioral Sciences, 14(8), 688. https://doi.org/10.3390/bs14080688
Yasin, R. M. (2021). Phubbing in the Workplace; Exploring the Role of Rejection Sensitivity in the Relationship between Supervisor Phubbing and Employee Outcomes. CAPITAL UNIVERSITY OF SCIENCE AND TECHNOLOGY.
Yasin, R. M., Bashir, S., Abeele, M. V., & Bartels, J. (2023a). Supervisor Phubbing Phenomenon in Organizations: Determinants and Impacts. International Journal of Business Communication, 60(1), 150–172. https://doi.org/10.1177/2329488420907120
Yasin, R. M., Bashir, S., Abeele, M. V., & Bartels, J. (2023b). Supervisor Phubbing Phenomenon in Organizations: Determinants and Impacts. International Journal of Business Communication, 60(1), 150–172. https://doi.org/10.1177/2329488420907120
Published
2025-10-21
How to Cite
Reinhard Pasaribu, T. B. (2025). THE INFLUENCE OF SUPERVISOR PHUBBING ON COMMUNICATION SATISFACTION, TRUST AND EMPLOYEE PERFORMANCE: (Correlation Study on State Civil Apparatus At The Regional Secretariat Of North Tapanuli Regency). NIVEDANA : Jurnal Komunikasi Dan Bahasa, 6(4), 811-831. https://doi.org/10.53565/nivedana.v6i4.1890
Section
Articles
DOI :
https://doi.org/10.53565/nivedana.v6i4.1890
